Mental Health and Psychosocial Support Officer @ Save the Children / Athens

JOB TITLE:  MHPSS (Mental Health and Psychosocial Support) Officer


TEAM/PROGRAMME: PDQTeam, Greece response

LOCATION:  Athens, with travel


POST TYPE: National


Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people



Save the Children started a humanitarian response programme in Greece in 2015 following the refugee and migrant crisis. Since then, SCI is responsible for Child Protection Case Management Programmes to provide specialized case management services to children and families at risk, including MHPSS activities. At present, SCI has Child Protection Case Management staff, including cultural mediators, working in the 5 islands of Lesvos, Chios, Samos, Kos and Leros, as well as Attica and the North of Greece.

The purpose of this position is to provide clinical supervision to case management and psychosocial staff, including cultural mediators. This is an essential element of capacity building and professional learning of casework in a structured manner. It is also an ethical requirement for case management work. Next to this, the role will also provide support for self-care for other child protection staff, including shelter staff, who work directly with children and families who have undergone stressful and traumatic experiences. Clinical supervision preliminary aims to help case management staff to receive feedback, reflect upon and learn from casework to build on their professional skills and expertise. It also contributes to mitigate extreme levels of stress and prevent burn-out and vicarious traumatisation by engaging staff in a process that allows them to explore and elaborate emotions, frustrations, concerns and anxieties in a constructive manner. Clinical supervision is required to assist Case Management staff to effectively and positively deal with the demands placed on them, to respond to challenges they face in their daily casework as well to their own well-being and that of the children and families they work with. Effective clinical supervision will also increase staff’s productivity and skills at work, will help them maintaining their professionalism and the quality of services offered to children and their families.

This is a Roving Position, the MHPSS Officer is required to travel to field sites regularly and in line with the priority needs.


Reports to: Child Protection Advisor

Staff directly reporting to this post: No direct reports

Budget responsibility: none



Clinical Supervision

  1. Provide technical and practical guidance to the Case Management Supervisor and the Child Protection Manager on how to support and monitor the work of the case workers in a structured way, ensuring the quality of the intervention.
  2. To provide structured feedback and support on casework to case workers and supervisors to learn from experiences and to gain expertise and build on professional skills
  3. Assist and advise on setting-up peer to peer sessions or reflective practices for Case Management teams in field locations
  4. Allow CPCM teams to express and process emotions, challenges, worries and frustrations arising from their work, and impart skills and knowledge on self care and to empower them to deal with stress inherent their daily work and explore personal resources and ways in which staff can enhance their personal care and development.

Technical support to MHPSS programming activities to ensure quality and accessible MHPSS services by trained, confident and informed staff

5.     Provide technical support, capacity building and guidance on MHPSS activities (direct and partner implementation), including but not limited to:

      a.     Ensuring assistance is provided with people treated with dignity, respect, equity and supporting their self-reliance

      b.     Consultations with beneficiaries and communities on their needs and capacities and build assistance around their suggestions

      c.     How to assist people in acute distress and alleviate their stress, for instance ensuring that all staff / partners are trained on PFA and feel confident to use it

      d.     The mainstreaming of inter-agency guidelines (e.g. IASC MHPSS guidelines) and standards (e.g. CPMS) across the different sectors of programme activities delivered by SC and its partners

       e.     Identification of service providers and referral pathways for people with severe mental disorders

       f.      The use of resilience techniques for the body and mind with children and adolescents

       g.     The use of structured and manualised PSS techniques

       h.     The participation of parents and caregivers in PSS activities

        i.      The quality of the MPHSS activities and monitoring to support this.


Proposed Outputs:

  • Group supervision sessions for CM staff to discuss complex cases and feedback sessions in the 5 islands of Lesvos, Chios, Samos, Kos and Leros, as well as Attica and the North of Greece.
  • Individual counselling sessions in the field of the 5 islands of Lesvos, Chios, Samos, Kos and Leros, as well as Attica and the North of Greece to discuss complex cases and feedback sessions.
  • Be available on call/skype if any urgent matters arise that a staff would like to share regarding their casework or his/her personal well being
  • Debrief to Child Protection Advisor/Child Protection Managers on overall status of the teams
  • Bi -monthly progress reports to the Child Protection Advisor/Child Protection Managers to highlight needs and gaps.
  • Development of peer/reflective practises with teams
  • Review of current MHPSS practices, reflecting on a cross-sectoral approach, with clear recommendations and a related action plan, including capacity development (clearly budgeted, mapped out in terms of timelines and reflecting resources required).Relevant guidance documents or training materials.

SKILLS AND BEHAVIOURS (our Values in Practice)


·         Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

·         Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved


·         Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same

·         Widely shares their personal vision for Save the Children, engages and motivates others

·         Future orientated, thinks strategically and on a global scale


·         Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters

·         Values diversity, sees it as a source of competitive strength

·         Approachable, good listener, easy to talk to


·         Develops and encourages new and innovative solutions

·         Willing to take disciplined risks


·         Honest, encourages openness and transparency



  • MSc and / or Ph.D. in Clinical Psychology
  • 3-5 years experience clinical supervision and debriefing
  • Experience in Psychological First Aid, and other psychosocial support (PSS) activities
  • Experience working in Child Protection programs, including those with PSS components
  • Experience capacity building teams/individuals
  • Fluent in Greece, knowledge of English highly desirable.
  • Excellent attention to detail, organisational skills and discretion with confidential information
  • Ability to work independently and proactively


  • Experience working in an NGO
  • Experience in humanitarian emergencies and/or a refugee/displacement-setting

Interested applicants should submit their CV in English to indicating in the subject the title of the position they are applying for.

Deadline for receiving applications is until Tuesday, 28th of March. Please note that due to the emergency response the deadline for applications might expire earlier.

Position Code: Interested applicants need to indicate in the subject the code of the position they are applying for: GR/MHPS/OFF

Only shortlisted candidates will be contacted

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