Senior Case Management Officer @ International Rescue Committee / Athens


BACKGROUND: The Senior Case Management Officer will be responsible for managing and advising the case management activities for refugee vulnerable children residing in the UAM Safe Zone in the refugee camp of Eleonas and providing overall guidance on case management activities within the IRC programs.


SCOPE OF WORK:                       

Brief description of the position’s role within the Project(s):

The Senior Case Management Officer will set up new or strengthen existing case management responses for children vulnerable to abuse, exploitation, neglect and violence, especially unaccompanied and separated children and oversee and support the implementation of case management responses.

He/ she will be responsible for ensuring that the Safe Zone operates according the SoPs in place.          

Together with the Safe Zone Senior Officer, he/she will be responsible for ensuring that all social workers, caretakers and cultural mediators, working in the Safe Zone, have a clear schedule of activities and responsibilities and respect their shifts.


Position objectives:

  • To ensure children harmed or at risk of being harmed are identified and receive individual case management support by ensuring standard tools and procedures are in place and adhered to
  • To plan and ensure implementation of daily field activities in relation to case management
  • To provide supervision and support to the case management team on case assessment, planning, referral and follow up
  • To ensure that all standard operating procedures regarding the Safe Zone operation are followed and that all UAC in the Safe Zone are receiving the necessary support
  • Support the Safe Zone Senior Officer in ensuring that there is a clear schedule of activities and tasks for caretakers and cultural mediators are in place
  • To coordinate with other child protection agencies on case management and referrals, including attending key coordination meetings on sites


Who this position reports to:

The Senior Case Management Officer reports to the Child Protection Manager for Attica.



Technical Quality

  • Provide technical and management leadership to the Case Management programs in location with case management programs in accordance with best practices and IRC policy.
  • Ensure that solid case management, referral and information management systems are in place for appropriate identification, responses and follow-up for children harmed or at risk of being harmed, and that these processes are happening in a timely manner.
  • Ensure regular communication with the Child Protection manager to integrate appropriate technical priorities in program design, in order to provide updates on achievements and challenges.
  • Lead and coordinate with the Child Protection Manager Attica in order to conduct case audits and case conferences for complex and high vulnerable cases
  • Set up and ensure that any child protection database for cases is up to date and follows guidelines for case management (confidentiality, etc.)
  • Keep up to date referral pathways for children at risk of abuse, UASC and other vulnerable children and their families


Staff Supervision & Development

  • Directly supervises case workers and social workers
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
  • Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
  • Assist with the recruitment of Case Management staff, in coordination with the Child Protection Coordinator and Manager.
  • Ensure regular performance monitoring of case workers to achieve the set case planning objectives


Grant Monitoring & Reporting

  • Ensure regular field monitoring as required.
  • Monitor and consolidate information collected from weekly case management databases and reports based on child protection standards and donors’ requirements



Ensure Regular analysis of information coming from field is compiled and reports submitted to the CP Manager on monthly/quarterly basis.

Draft assessments, FGDs questions and beneficiaries’ feedback questionnaire to document and evaluate activities.

Develop and maintain effective working relationships with case management agencies and service providers.


Coordination & Representation

Regularly attend CP case conferences at appropriate levels to contribute to coordination of case management responses across areas of operation

Coordinate with Site Management and child protection actors on sites and share updates on a timely manner


Professional Standards

  • All IRC staff are required to adhere to THE IRC Way Standards for Professional Conduct and the IRC country employment policies.



  • Technical diploma or degree in social work, psychology, sociology, public health, human rights, or related degree desired
  • At least 3 years’ experience of implementing child protection programs, preferable social work or case management, in humanitarian or development settings
  • Demonstrated understanding of working with children and particularly vulnerable children
  • Personal qualities: diplomatic, communicative, accurate, attentive to details, flexible, network-builder, able to handle pressure well and work in a highly demanding environment
  • Fluency in English and/or Greek mandatory, Arabic/Farsi preferred



Travel and other requirements: To and from camp or sites which include direct program implementation.

Candidates should be able to work flexible hours. 



Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties and responsibilities associated with position.

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, colour, national origin, religion, sexual orientation, age, marital status, veteran status or disability.




The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.


Διαβάστε Επίσης  3 Παιδαγωγοί και 2 Ψυχολόγοι στο Δήμο Κηφισιάς στα πλαίσια υλοποίησης του προγράμματος «Εναρμόνιση Επαγγελματικής και Οικογενειακής Ζωής»

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